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QuickBooks is robust accounting & bookkeeping software that comprises of a wide variety of features which help business owner and accountants in completing many necessary business-related activities such as making payments, creating and sending invoices for future payments, and recording financial transactions etc.

What is QuickBooks error 9997 and why it occurs?

When QuickBooks Error code 9997 appears, QuickBooks Online fails to connect with your bank to display the latest transactions. It is a common scripting error and can sometimes be fixed by just clearing cache and cookies from the internet browsing history. This error code can also be fixed by updating bank feeds manually, by clicking on the Update while logging-in using a Private or Incognito window in your preferred browser.

Read Also: How to Fix Banking Error 9995 in QuickBooks Online?

How to Resolve the QuickBooks Error 9997?

Perform the following troubleshooting steps to resolve the QuickBooks Error 9997:

Solution 1:

  • Open “Incognito” tab or “In Private” browsing window to log-in to QuickBooks Online
  • Next, click the “Banking” icon
  • Tap the “Edit Pencil”
  • Click the “Edit sign-in info” icon
  • Re-enter the banking details
  • Refresh the connection by clicking the “Save” & “Update” tab
  • Click the “Review” tab

See Also: How to Fix QuickBooks Error Code 6177, 0?

Solution 2:

  • The first step to fix this error is to ensure if the Windows OS in your system is updated or not! If all the components are not updated, then this arrangement can cause QuickBooks issues
  • Remove the system security software (if you installed any security software recently)
  • Turn the firewall “OFF” if it’s “ON”
  • When the troubleshooting process is in progress, ensure that multiple applications are not running
  • In case, the application was working previously with the security, check if the security is updated
  • Remove all the recently installed programs from “Programs” > “Uninstall a Program”

Solution 3:

  • If the error message is associated with file extension of QuickBooks Company file, then change the QB file extension and save as the company file and see if that fixes the issue
  • Check if you are able to open the QuickBooks Company Files on other systems
  • If the company file is not updated, then Re-install the QuickBooks software
  • Save the “QuickBooks for Macintosh” in Mac and not the Windows Operating System or vice versa
  • Before opening the QuickBooks Company file, run an updated antivirus update

Read Also: Fix Error: Could not connect to the email server

Solution 4:

  • Open QuickBooks
  • After that select and open the QuickBooks file
  • After that click on the “Open or Restore Company” tab
Open or restore an existing company - Screenshot
  • Choose the “Restore a backup copy” icon and then hit on the “Next” button
  • Select the “Local Backup” icon & then hit onto the “Next” button
Local Backup option - Screenshot
  • In the drop-down menu, choose the location of Company file backup
  • Choose the backup file in the .qbb extension
  • Tap the “Open” tab followed by the “Next” button
  • In the drop-down menu, go to the “Save-in” option and then browse your preferred location to restore the Backup QuickBooks file.
  • In the “File-name” field, type the new Company File name and ensure the “Save as” filed automatically saves the restored file in .qbw format.
  • Click “Yes”
  • To confirm the overwrite process, Type the “YES” and hit the “Enter” button

Solution 5:

  • Use the current Transaction Log file to recreate the lost transactions and the copy of the QuickBooks Company File.
  • With the help of the QuickBooks Company file and Transaction Log File, Recreate the complete data except for the last few hours of transactions.

Read Also: How to Fix QuickBooks Error 3371 Status Code 11118?

Final Note….!

We hope that the above-mentioned solutions offer you enough details about the QuickBooks Error Code 9997. However, if you still have any queries or looking for help with a QuickBooks error – please contact the certified QuickBooks Payroll Support team by dialing 24*7 toll-free helpline number i.e. 1-844-405-0907.


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